We do not ship to addresses that are not confirmed by PayPal, if an order is paid via PayPal. We also reserve the right not to ship to a shipping address that is different from the billing address, if an order is paid via credit card. Orders are processed in the order in which they are received. We reserve the right, at any time after receipt of your order, not to process it for any reason. We make every effort to reasonably verify the validity of every order to ensure that neither you nor us will fall victims to fraudulent activities. We may contact you to verify your order that we deem, is in need of further verification. If an order cannot be verified, we reserve the right not to process any order that does not meet our Secure Shopping Policy or appears suspicious. We reserve the right to further verify an order, even after obtaining an authorization from the Financial Institution, for fraud avoidance. International orders and orders shipped to an address other than billing address will be subject to further verification. Our staff will contact you with a request to provide a photo copy of your credit card, a photo identification, and that you complete a Credit Card Authorization Form. If your order cannot be processed, we will inform you via email supplied with the order.
We accept orders online 24 hours a day, 7 days a week. We accept orders over the phone and our sales staff is available to assist you with selecting a product that best suits your need Monday through Friday, 9AM-5PM CST (GMAT-6), except for US holidays:
- Christmas Eve Day (Dec. 24th)
- Christmas Day (Dec. 25th)
- New Year Day (Jan. 1st)
- Memorial Day (last Monday in May)
- Labor Day (first Monday in September)
- Independence Day (Jul. 4th)
- Thanksgiving (4th Thursday and Friday in November)