Shipping Information

Orders placed and approved/processed before 3:00 PM CST (GMAT-6) are generally shipped the same business day, subject to availability, inclement weather, carrier capacity, and Holidays. Special order items and items shipped directly from our manufacturers and suppliers may take 24-48 business hours to ship. Orders requiring assembly, serial number logging, pre-configuration, custom builds, and international orders may not ship the same day. We ship primarily via FedEx, Spee-Dee Delivery Service, UPS (United Parcel Service), United States Postal Service (USPS), and DHL Worldwide Express. International & Domestic USPS packages may not be scanned/tracked by the United States Postal Service. Baltic Networks is not responsible for any lost, stolen, damaged, delayed, or returned packages or package contents; this includes any lost shipping costs. Baltic Networks reserves the right to ship orders/shipments over 125 lbs. via palletized truck freight and we may contact you with additional shipping charges. We will attempt to contact you in timely manner via email and/or phone with any shipping issues or expected delays. Our shipping, handling and processing charges are intended to compensate our company for processing your order, handling and packing the products you purchase, delivering them to you, and covering related overhead. Our staff strives to provide fast and reliable product delivery.

Your shipment status can be tracked directly from our website at https://www.balticnetworks.com/ by logging into your account. Please note that we occasionally ship from multiple fulfillment centers/warehouses and that your order may arrive in multiple boxes and at different times. Your shipment notification email will provide information about your shipment contents. Your order confirmation, shipment notices, and packing slips are emailed to the primary email address we have on file for your account at the time when your order is placed, and can be viewed by logging into your Baltic Networks account. Delivery times to destinations outside of the continental lower 48 States may vary, depending on the destination country/state, carrier/service chosen, customs clearance, and government agency regulations.

Baltic Networks reserves the right to bill the consignee/customer/purchaser for additional shipping and handling charges/fees/surcharges imposed by a carrier and incurred by Baltic Networks in conjunction with delivering the shipment to the consignee/customer/delivery address/purchaser. These charges, fees and surcharges include, but are not limited to: Additional Handling (AHS, AHS-Dimensions, AHS-Package, AHS-Weight), Address Correction (per package), Attempted Delivery, Blind Shipment, Collect Billing, Collect on Delivery, Customs Clearance/Duties/Duty/Taxes, Dangerous Goods, Declared Value & Insurance (Package, Shipment), Delivery Appointment, Delivery Area (DAS, DAS Commercial, DAS Residential), Delivery Confirmation, Extended Delivery Area (DAS Extended, DAS Extended Commercial, DAS Extended Residential), Fuel, Hazardous Materials, Hold (At Location/Terminal), Individual Formal Entry, Inside Delivery, Large Package/Oversize, Lift-Gate (Pickup/Delivery), Limited Access, Non-Stackable, Package Audit/Correction, Pallet & Pallet Exchange, Peak (AHS, Dimensions, Large Package, Oversize, Weight), Rebill, Reclass, Redelivery, Residential Delivery, Restricted Access, Restricted Item, Refused/Return to Sender, Reweight, RMA/Return (Label, Pickup, Transportation), Saturday Delivery/Pickup, Shipment Intercept, Signature (Adult, Confirmation, Direct, Indirect, Release) (per package), Sort and/or Segregate, Temporary, Third Party Billing, Transportation; and other charges/fees/surcharges billed to Baltic Networks by a carrier. All Orders/Shipments; both domestic and international; are shipped under ExWorks Incoterms. Import/Export duties/taxes, brokerage/customs clearance/entry fees, and licensing fees are the sole responsibility of the consignee/customer/purchaser.